Personal security services are a need in these days. The skeleton a security company is built upon is easy to understand. The head is the manager and any other leadership. Next is the dispatcher and the rest of the body comes to the strong units. You might believe that the strong agents are the key of success, but actually the dispatcher is the engine of this whole process. The working process is simple.
Managers get contracts with banks, clubs, markets or various institutions for monthly bills. Most companies require small fees for every alarm as well. Once the paper work is done, it's time for installation of sensors, cameras and various connections that lead to the headquarters. Therefore, whenever something is happening after closing, or the sensors detect movements after the alarm is activated, the dispatcher is notified about it and sends the agents.
A reliable security company has agents all over the city, in various spots, in order to cover all the areas. Therefore, whenever an alarm starts, the agents should be there in no more than a few minutes. But what happens when they fail to do their job? What happens when they get there and all they see is a broken window or door and missing stuff? Something obviously went wrong, so let's check out the top mistakes a dispatcher can make.
Most dispatchers find this job quite boring. However, they enjoy it. They're actually being paid to stay and make a few phone calls once in a while. What do they do meanwhile? Obviously they don't sit straight watching the screens and waiting for alarms.
Ladies sometimes do their manicure. Why would they waste their free time, when they can do it while on work? Manicure and painting nails can go out messy if the alarm rings in the middle of it. Besides that, no one can make a phone call to the agents with fresh paint on their nails, therefore it's not quite a problem if it can wait for a couple of minutes.
What about men? Men don't have any manicure to do, but watching some TV or playing a game is always better than just sitting and watching the screens. Not to mention most dispatcher offices don't have a TV, so they have to get to another room and just hope to hear the alarm.
These common cases occur mostly because almost 85% of the alarms are not possible threats, but just power cuts or dumb mistakes like pressing the panic button without seeing it.
Smokers have a problem too. If they want to smoke, they can't do it inside, so they have to go out. Leaving all the doors open might help, but even if they hear the alarms, it's going to take a while to get to it. Besides that, if one barely gets a few alarms in a 12 hours shift, nothing is going to happen in the 5 minutes they are out, right?
Therefore, the success or the failure of personal security services companies begin from the small office of the dispatcher.
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